We accept returned exchanges, if you notify us at Doxarystore@gmail.com within 30 days after your package has been delivered (according to the tracking information provided). If 30 days have pass after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange.
Item must be in the original condition that it is received to be eligible for a return. It must also be in the original packaging.
Certain type of goods are exempt from being returned:
- Seasonal goods cannot be returned.
- Intimate or sanitary goods.
- Health and personal care items.
We will require a receipt or proof of purchase in order to accept your return.
All returns, please contact us first at Doxarystore@gmail.com. We will give you all the necessary information needed to complete the return process.
Please also include your invoice number/order number for us to match up your order in the system
Please enclose in the return package, your order info and state clearly if you would like a replacement or refund.
The information below is needed as evidence for us to process your return request faster:
1) Order number
2) Your email address you used to order
3) Return shipment tracking number
4) Reasons for return
Please send the information requested to us via email at Doxarystore@gmail.com. You should also enclose it in your returned package for us to match your order. Without the evidence, your package maybe not be recognized.
Refunds (if applicable)
Once your return package is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund, these are the steps you can take to check it out:
- Please check your bank balance again, transactions may have been delayed.
- Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit.
- Next contact your bank. There is often some processing time before a refund is posted.
Please contact us at Doxarystore@gmail.com should you have further questions.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Doxarystore@gmail.com.
Please be reminded that you will be responsible for paying for any shipping costs for returning your items. Also, the shipping costs of your orders are non-refundable.
A restocking fee of 20% of the product price is applicable on refunds.
Depending on where you are located, exchanged time of your product to reach you may vary.
Please take note that items returned without a trackable shipping method will be not be processed, since we cannot guarantee that we will receive your returned items.